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Insurers Bad Faith
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What does the duty of ‘good faith’ involve?

The duty of "good faith and fair dealing" basically means that your insurance company must

(1) adjust your claim (either pay it or deny it) within a reasonably prompt time,

(2) must cooperate with you regarding the claim (timely respond to your letters and phone calls),

(3) must tell you in writing precisely why it is denying the claim specifying each contract term or provision upon which it relies,

(4) must attempt to find a basis to pay the claim rather than find reasons to deny it, and

(5) must (as the duty itself states) "play fair" with you.


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