What can I do if I am having problems with my cable company?
Be confident that you are not alone – many people have problems with their cable company. First write and complain to the Cable company. Send a copy of the complaint letter to the head office of the cable company. Also send a copy to your mayor and the local agency that has some regulatory power over cable companies. You may also contact the FCC. And consider canceling cable or switching to satellite TV.
Although at one time the Federal Communications Commission strictly regulated cable companies, Congress and the FCC have mostly de-regulated the business of cable television. The rationale is that the best way to improve cable service long term is to improve the opportunities for competition between service providers rather than imposing regulations. Most observers have concluded that so far this de-regulation has not resulted in better service nor lower prices. But there are signs that competition may be having its effects – the cable companies are now at least responding to competition from satellite TV by attempting to convince customers not to switch.
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