The Importance of Properly Completing Your Application for Insurance
UPDATED: June 19, 2018
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Your first formal step in buying life, disability or health insurance is the completion and signing of a written application. The application will ask you questions about your current health and your health history, what doctors you have seen, what illnesses and injuries you have had. Your health status is critical to the insurance company’s ability to evaluate the risk and your completed application for insurance is one of the most important risk assessment tools provided to the insurance company and its underwriters.
Underwriting is intended to ensure that you, as an applicant for insurance, are treated fairly by the insurance company based on your health history and that you are charged an appropriate premium for the coverage they are willing to offer you. One of the basic principles of insurance is that each individual insured pays a premium proportionate to the amount of risk the insurance company assumes for that person.
The primary responsibility of the home office underwriter is to evaluate your mortality (for life insurance) or morbidity (for health insurance), depending on the type of coverage for which you have applied, to determine whether to approve you for coverage, and, if so, on what terms. An underwriting manual provides a guide to suggested action if you have health impairment. The manual helps to ensure that the insurance company treats you fairly.
If you are applying for insurance, you probably have an insurance agent. In most instances, the agent is the legal representative of the insurance company, not your legal representative. The agent plays an important role in the application process. Underwriters rely on the agent to obtain information they need to determine whether you are eligible for coverage. It is your agent’s job to get your answers to every application question, and to accurately and completely record that information in the application. The insurance company relies on the truthfulness of your answers and on the agent to faithfully transfer your answers onto the application.
You rely on the agent’s advice about what needs to be included on the application and how detailed the information needs to be. If you have any doubt, insist on including more information rather than less. For example, if you are asked whether you have smoked in the past 5 years and you stopped 4 years ago, you should report that on the application – even though the agent may tell you it is not necessary. The agent may be influenced by the fact that he wants the company to issue the policy so he will receive a commission from the sale.
If you fail to disclose all information requested on the application, and the underwriter does not discover that information and issues a policy based on the information on the application, the omission may later be discovered in connection with a claim you submit. Then, if certain conditions are met, the insurance company may rescind your policy, canceling it as though it never existed. Such action is based on the underwriter’s determination that if the information had been truthfully disclosed at the time of application, the policy would not have been issued or would have been issued differently.
This practice is sometimes referred to as post-claim underwriting. It means the insurance company asked you, the applicant, for health-related information and issued you a policy based on your responses without doing any independent investigation of your medical history, thereby saving some money. Only when you submit a claim is money spent to investigate your medical history to see if the policy can be rescinded because you did not reveal your entire medical history. The company can, then, avoid paying your claim.
Some insurance companies make a practice of this. In some cases, a court of law has established that the insurance company acted improperly and in bad faith when, instead of processing your claim, they searched for all the things in the application that might justify rescinding your policy to avoid paying the claim. Extra-contractual damages, and even punitive damages, have been awarded against insurance companies in some of these cases. For example, a court in California awarded actual damages and $180,000 in punitive damages against an insurance company for combing through numerous medical records to find a single statement on which to base a policy rescission and claim denial.
If you are ever faced with a situation where an insurance company attempts to rescind, or cancel, your insurance policy for any reason, you should consult an attorney who is has experience in these matters.